Cancellation and Refund Policies :

Quotations and Price Variation

  • Our quotation system accesses both live pricing and static pricing depending upon the Airline, Hotels and Car Hires. It is not uncommon for Airlines, Hotels and Car Hires to sell out, alter or withdraw prices including advertised special rates.
  • If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you.
  • Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers.
  • If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking.
  • We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Airline Bookings

Airlines are instant purchase and Airlines require full payment upfront. For Making an Airline Reservation Full Amount for the Reservation is to be paid by Passenger in Favor of Touralo Private Limited.

Cancellation Policy

  • All Bookings cancelled inside 30 days prior to travel are non-refundable.
  • Deposited bookings cancelled 30 or more days prior to travel – INR 5000 deposit is non-refundable plus you will be charged any cancellation fees that are levied by the Airline, Hotel or Car Hires.
  • Fully paid bookings cancelled 30 days or more prior to travel – The INR 5000 deposit is non-refundable plus you will be charged any cancellation fees that are levied by the Airline, Hotels or other suppliers.
  • Cancellations must be in writing and should be addressed to Touralo Private Limited
  • Flights booked on this website are governed by the terms and conditions of the airfare you purchased and are determined by the Airline (not Touralo Private Limited).
  • In most cases, airfares are fully non-refundable and non-transferable.
  • Airline charges or part or full cancellation fees may apply to your Particular Airfare.
  • A Travel Consultant will help you wherever possible within these Terms & Conditions

Special Cancellation Conditions

In case of Medical Conditions if Passenger is or an Immediate Family Member (Decided by Airline) is Hospitalized or Passenger is Unfit to Fly We can check the terms and conditions with the airlines Directly or we can check that for but Touralo Private Limited will never commit anything about the special conditions of cancellations .

Change Fees:

Any amendments made to confirm bookings will incur a fee, bookings of a value up to INR 70000 a fee of INR1500, bookings of a value over INR 70000 a fee of INR 3000. The fees are charged per amendment. This is in addition to any fees that may be levied by the Airline, Hotel or Car Hire


All refund requests are subject to the type of fare you will purchase. All the refunds will be initiated once we will get the written confirmation of the cancellation from the Passengers. Refund, if any, will be calculated by the fares team and you will be acknowledged about the amount that you will be refunded Via Email. Refunds from Touralo Private Limited will be processed once Touralo Private Limited will be refunded by Supplier (Airline, Hotel or Car Hire Company). Duration of Refund is Subject to the Time taken by Supplier (Airline, Hotel or Car Hire Company) to Refund Touralo Private Limited.


All rates are quoted in INR (INDIAN RUPEE)

Payment Options

Touralo Private Limited Accepts the Payments through IMPS, NEFT, RGTS, and PAYPAL. All the Bookings will be confirmed once Touralo Private Limited will receive the Full Payment for the Booking.